All defective bats are covered by the manufacturer's warranty. Warranties vary, but most bats will have a warranty for one year from the date of purchase. Any defective bat must be returned directly to the manufacturer. Manufacturers will require a receipt for all returns. If you have lost your receipt, follow our Order Lookup link, email us at email@example.com or call us at 1-866-380-BATS (2287). If needed, we can mail or fax a receipt to you as well.
Your complete satisfaction is our goal. There is no time frame that unused items in their original condition may be returned for exchange or refund. When returning a bat for exchange or refund please include a copy of your full invoice, or any other proof of purchase which includes your name as it appears on your order, and your order number, as this is how we are able to look up your order information. You may simply drop the invoice in the box or use a rubber band to attach it to your bat. If you lost your invoice you can email us at firstname.lastname@example.org or follow our order lookup link to obtain a new invoice. To return a bat, simply follow the instructions below.
You can print a free return label here: Link to Free Returns Label. You only need one label per box shipped. If you are returning a defective item, please keep in mind all warranties are handled through the manufacturer and your item may be forwarded to the manufacturer for replacement. All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If we made a shipping error, please contact us. We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately overnight the correct item to you.
- RETURN INSTRUCTIONS
- Fill out return information at the bottom of your invoice. Please be specific so we can best serve your request
- Put the item in your box along with a copy of your full invoice. We recommend you keep a copy for your records. Please do not tape your invoice to the bat.
- Make sure all shipping labels, barcodes, and stickers are covered
- Attach your free UPS return label to your box
- Your package can ship either UPS or Post Office™, however shipping through the Postal Service may lead to a delay in receiving your returned product.
Drop your package off at your nearest UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot®, or Staples®) or Authorized Shipping Outlet near you. To find the closest UPS location visit www.ups.com/content/us/en/index.jsx and select Drop Off. Postal Service locations include your own mailbox, your local Post Office™ or postal collection boxes. You may also schedule a free postal carrier pick up at: https://carrierpickup.usps.com.
If your bat has been used or is defective please contact our customer service department at 1-866-380-2287 before returning your item. Any bat deemed to be defective will be returned directly to the manufacturer and handled under their warranty policy.
A credit will be issued to your account if you return an unused bat and no information is included in your return. If you are returning for exchange, please include the model, size, and any special instructions for return shipping as well as contact information.
If you paid via PayPal or Google Checkout we will not be able to charge any differences to your account. We are able to credit your account.