How do I know my order has been placed?
We will email you an order confirmation. This email will have an order number for your reference. Please note you will receive a second email from us once the item or items have been shipped from our warehouse.
How can I check the status of my order?
You can check the status of an order once you have received an email from us with a UPS or FEDEX tracking code. You will receive your tracking number via email after 8PM CST the day of your order. More infomation on Shipping and Delivery.
I've lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?
Yes. Just send us an email requesting a copy: support@BatWarehouse.com or call us directly toll free: 1-866-380-BATS (2287).
When should I expect my order to be delivered?
All packages will be DELIVERED within 5 business days from the time of your order when no special shipping options are chosen. We ship from Kansas City, Missouri right in the heart of the United States. For more on shipping, see Shipping & Delivery Information.
Do you accept Purchase Orders?
Yes. We accept purchase orders from accredited educational institutions. Please fax all purchase orders to: 816-587-6611.
Can I cancel an order after it has been submitted?
Yes, you can cancel an order, for any reason, as long as it has not shipped. If an order has already shipped, you may refuse it or you may return it within 60 days of receipt for a full refund or exchange. There is no charge for refusing a package. All returned items must be in original unused condition and still have the wrapper on. For more on returns, see Return Policy.
Do I need to call and get an RMA number to return an item?
No. Unused items in original condition may be returned for exchange or refund of merchandise price within 60 days of receipt. Used products cannot be accepted for return or exchange. To return an item, just box it up and send it back with a note letting us know if you would like a refund or exchange. All returns are processed same day we receive them. Return shipping charges are the customers obligation unless the product was shipped wrong due to our error. Shipping and handling fees are not refundable unless the order was shipped wrong by us. We cannot be responsible for lost or misdirected returns, so for your protection, prepay and insure all returns and send them to:
BatWarehouse.com Returns:
10800 North Pomona Avenue
Kansas City, MO 64153
Do you have a printed catalog?
We do not offer a printed catalog. All of our product and order information is available on our web site and you may place orders by telephone if you prefer 24/7.
Can I order COD?
Yes. Please phone in your COD order toll free to: 1-866-380-BATS (2287). An additional charge of $10.00 will apply. All COD orders must be paid with a money order or cashiers check.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses via the United States Postal Service with no shipping charges. Estimated delivery for APO/FPO packages is 2-6 weeks. All APO/FPO packages are subject for approval based on shipping restrictions, for example, package weight and package dimensions. For more information regarding USPS APO/FPO please contact the United States Postal Service at 800-275-8777 or www.usps.com.
Here are a few links that provides helpful information:
APO/FPO Address Tips
APO/FPO FAQ’s
Do you charge sales tax?
We are required to charge sales tax in the state where our office is located: (Missouri)
Do you ship outside the United States?
No. Currently we can only ship to addresses in the United States.
Is there an extra charge for Alaska and Hawaii orders?
No. All orders to Alaska and Hawaii are shipped via UPS ground service. The delivery time is 5 business days.