There is no time frame that unused items in their original condition may be returned for exchange or refund. If you have a defective item, all warranties are handled through the manufacturer and your item may be forwarded to the manufacturer for replacement. When returning a bat that qualifies for an exchange or refund, simply fill out our online returns form and print your free UPS return label. If you need assistance locating your order, contact us via phone, live chat or email.
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If you are returning a defective item, please keep in mind all warranties are handled through the manufacturer and your item may be forwarded to the manufacturer for replacement. All returns are processed the same day we receive them; your credit card statement may take 48 to 72 hours before the credit reflects on your statement. If you paid via PayPal we will not be able to charge any differences to your account. We are able to credit your account.
- Fill out the online returns form
- Print off UPS label
- Make sure all shipping labels, barcodes, and stickers are covered or removed
- Place your bat in a box and drop it off at the nearest UPS store or any affiliate that ships via UPS
- Your package can ship either UPS or Post Office™, however shipping through the Postal Service will lead to a delay in receiving your returned product.
UPS affiliates include your nearest UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot®, or Staples®) or Authorized Shipping Outlet near you. To find the closest UPS location visit www.ups.com/content/us/en/index.jsx and select Drop Off. Postal Service locations include your own mailbox, your local Post Office™ or postal collection boxes. You may also schedule a free postal carrier pick up at: https://carrierpickup.usps.com.